Cancellation & Refund Policy

At KODOKU (operated by MSC Corp), we want to ensure you have a satisfactory experience. This Cancellation & Refund Policy explains the terms, eligibility, and process for refunds and cancellations regarding digital token purchases and premium offerings made through our Services.

1. Nature of Goods (Digital Assets)

All purchases made on KODOKU (including Starter, Comfort, and Infinite Persona Packs) consist of virtual digital tokens which are credited immediately and automatically to your user profile upon successful transaction verification. Because these goods are delivered and consumed digitally, they are subject to specific refund constraints.

2. Cancellation Policy

Our token packs are one-time purchases and do not involve recurring monthly subscriptions. Therefore, there are no ongoing subscriptions to cancel. Once a package is selected and paid for, the transaction is final.

3. Refund Eligibility

Due to the instant delivery nature of digital tokens, purchases are generally non-refundable. However, we will authorize a refund under the following special conditions:

• Technical Transaction Failures: If you are charged for a package but the digital tokens fail to credit to your account within 2 hours of payment confirmation due to a system glitch, you are entitled to a full refund or manual token adjustment.
• Double Charges: If our payment gateway processes duplicate charges for the same single pack selection, we will promptly refund the duplicate charge.

Refund requests will not be approved if:

• The tokens have already been partially or fully spent inside the App.
• The refund request is made more than 48 hours after the payment date.
• There is evidence of account abuse, security breaches, or fraud.

4. How to Request a Refund

To initiate a refund request for a technical failure or double charge:

1. Email our support team at abhaytiwari037@gmail.com.
2. Include the subject line: "Refund Request - [Your Transaction ID]".
3. Provide your registered Google Login email, transaction date, package name, payment proof (receipt, bank/gateway SMS, screenshot), and a brief description of the issue.

5. Refund Timelines and Processing

Once your refund request is received, our engineering team will verify the transaction status on our gateway panel:

• We will notify you via email of the approval or rejection of your refund within 24-48 hours of your request.
• If approved, the refund will be processed back to your original payment method (bank account, credit/debit card, UPI, or wallet).
• Approved refunds take approximately 5 to 7 business days to reflect in your source account, depending on your bank or payment aggregator’s policies.

6. Contact Us

For any help or questions regarding our refund terms, please contact:

MSC Corp (Billing Support)
Email: abhaytiwari037@gmail.com